CyberCare from Codestone
Two Levels of Advanced Protection
CyberCare by Codestone delivers comprehensive protection that seamlessly integrates across your business.
A plan
For every business
All businesses are unique, which is why we offer flexibility in the form of two simple CyberCare plans. Both offer the lock-tight security every organisation needs. One focuses on the essentials, while the second offers a range of advanced options.
Choose the option that best suits your needs and we’ll do the rest, tailoring the service to your organisational structure and business activities.
All businesses are unique, which is why we offer flexibility in the form of two simple CyberCare plans. Both offer the lock-tight security every organisation needs. One focuses on the essentials, while the second offers a range of advanced options.
Choose the option that best suits your needs and we’ll do the rest, tailoring the service to your organisational structure and business activities.
Level one: CyberCare
Every CyberCare customer gets complete cybersecurity protection:
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Security
● 10×5 Security Operations Centre ● 24/7 automated monitoring ● Threat intelligence integration and enrichment ● Monthly vulnerability scanning
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Support
● 12×5 support ● Escalation management ● Customer satisfaction surveys ● Service request fulfilment ● Incident management ● Response SLA ● Resolution SLA ● Major incident management
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Support Channels
● Email ● Telephone ● Self service portal ● Instant messaging
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Customer Value Assurance
● Assigned customer value manager ● Business strategy workshop (annually) ● Service reporting pack (quarterly) ● Service review (quarterly) ● Microsoft Secure Score assessment (annually)
Level Two: CyberCare Plus
Our CyberCare Plus package adds a range of Premium features:
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Security
● 24×7 Security Operations Centre ● Cyber incident response planning ● Quarterly CISO advisory
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Support and Reporting
● Service reporting pack (monthly) ● Service review (monthly) ● Problem management ● Annual professional service days (3 flex days)
